Misys Solutions

Misys Banking Systems supplies over 1,200 customers in over 120 countries, among them 49 of the world’s top 50 banks, with software and solutions for retail banking, wholesale banking, treasury and capital markets and risk management. It has 2,600 people around the world, over 70% of whom are outside of the UK, and sales, implementation and customer support teams in over 28 countries. Misys Banking Systems is part of Misys plc. (FTSE: MSY), one of the world’s largest and longest-established providers.

Founded in 1979, Misys is a top five software provider in both the US healthcare and global banking software markets, turning over in excess of US$1b. For more information, visit misys.com

Currently, we are looking to recruit top caliber professionals to fill the following positions. Please email your resume to careers_ph@misys.com and indicate on the subject the position code of the vacancy you are interested in.

US Healthcare Representative
(National Capital Reg – Makati City)

Responsibilities:

• Perform as 1st level hepldesk to US-based healthcare clients
• Receive cases from different media (voice, web, email) from external and internal customers and log all transactions in a timely manner to ensure that calls are received by the Analysts/Consultants for immediate handling
• Answer all incoming telephone transactions and deal with all queries in a competent and professional manner with continuous focus on customer satisfaction and the provision of excellent customer service
• Log and register all details of the reported issue/query accurately, complete all required mandatory information required by Level 2
• Search the Knowledge Base and attempt to resolve known queries/issues and escalate unresolved cases to the appropriate Level 2 team
• Handle follow-up transactions coming in thru the Level 1 queue and update existing cases to alert Level 2 that a follow up has been made
• Ensure that queued cases are dealt with in a timely and expedient manner & keep Level 1 case backlogs down to a minimum to avoid customer dissatisfaction

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree
• Graduate of Nursing, Medical Transcription or any related field preferred but not required
• At least 2-3 year(s) of working experience as a call center/customer services representative is required, preferably in a US Healthcare account
• Background/knowledge of US Healthcare procedures and regulations is an advantage
• Applicants must be willing to work in Makati
• Applicants should be Filipino citizens or hold relevant residence status
• Applicant must be willing to work in shifting schedules, mostly graveyard shifts
• Capability to speak a third language is an advantage
• Full-Time positions available
• Required language(s): English.

Misys Solutions
10th F/ Philam Tower 8767 Paseo de Roxas Avenue Makati 1200.
Website: http://www.midas-kapiti.com/