Call Center/IT/BPO Industry

Team Leader
(National Capital Reg - Pasig City)

Responsibilities:

• The Coach will supervise 15 - 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

• Candidate must have at least 6 months working experience in the same capacity (Team Leader/Captain or Coach).
• Candidate must have excellent written and verbal communication skills in English.
• Candidate must have strong organizational and time management, and analytical skills.

Sitel Philippines Corporation
2/F Centerpoint Bldg, Garnet Rd. cor.,Julia Vargas Ave., Ortigas Center, Pasig City,Philippines 1600
Contact nos. Manila:+63.2860-1111 Baguio:+6374.446.741
Website: http://www.sitel.com

Customer Service Associates
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

• Must have finished at least two (2) years in college or possess a vocational/short course certificate.
• Excellent English communication skills.
• Good problem solving and decision making skills.
• Applicants should be Filipino citizens or hold relevant residence status.
• Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

LIBIS
2/F CyberOne Bldg.,
Eastwood City

www.etelecarecareers.com

Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City) 

Requirements:

Call Center experience in an international account is a must
Experience in a telecommunications (mobile) account is an advantage
Must have completed at least 2 years in college
Excellent written and verbal English communication skills
Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
Experience in sales or upselling is an advantage
Applicants should be Filipino citizens or hold relevant residence status.

ONLY SHORT LISTED APPLICANTS WILL BE INTERVIEWED.

Orchid Cybertech Services, Inc.

21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig