Location: Sucat (National Capital Reg)

· Overseas the daily operations of the call center and its various components, ensuring compliance with set goals.

· Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation.

· Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.

· Develop and direct the management of Customer Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through upsell and promotional programs, and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenue.

· Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

· Provides advice and assistance to senior management and the planning, implementations, and evaluation of modifications to existing operations, systems, and procedures.

· Continuously investigate and introduce process improvement measures and present suggestions to the General Manager for consideration.

· Participate in vendor negotiations to ensure product relevance and cost-efficiency.

· Develops annual operating budgets and provides fiscal direction of the department.

REQUIREMENTS:

· Candidate must possess at least a Bachelor’s/College Degree in any field.

· At least 5 years previous related experience directly related to the duties and responsibilities specified.

· Applicants should be Filipino citizens or hold relevant residence status.

· Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.

· Full-Time positions available.

Pavillon Mall EDSA Central Mandaluyong City.
Website: http://www.teleperformance.ph

Join our world of possibilities…

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world’s largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We’re looking for dynamic, service-focused people who share our high level of commitment.

VISAYAS – Operations Supervisor
(Bacolod, Cebu)

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Required skill(s): Strong communication skills, Interview skills, Shift management capabilities.
• Required language(s): English.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Bacolod,Cebu.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 Yrs Experienced Employees specializing in Corporate Strategy/Top Management or equivalent.
• Full-Time positions available.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.HirePoint.com