eTelecare is one of the Philippine’s largest contact centers, with 7 sites, and over 9,500 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.

In the Philippines, eTelecare Global Solutions only recruits the top graduates of the country’s leading universities and technical schools. Our new employees receive extensive instruction on call center skills, including American culture and idioms, sales techniques and customer service, before they train on client programs. As a result, our employees are capable of handling even the most complex programs and most demanding customers.

With superior service, and dramatic growth, eTelecare is where careers take off.

Technical Support Representatives – Angeles City, Pampanga
(Central Luzon – Clark, Angeles City)

 Responsibilities:

• For our Technical Support Representative post, we are looking for the following qualifications in general:
• Applicants should have at least completed all of their 1st and 2nd year college units under a single degree / program.
• The applicants should possess average to above average communication skills.
• In addition, they should be knowledgeable in some or all of the following areas:
• Internet connection
• Windows 98 and various Operating Systems
• Installation/removing program know-how
• Hardware troubleshooting
• Simple internet surfing know-how
• Knowledge/ familiarity in computer applications

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree.
• Applicants must be willing to work in Angeles City, Pampanga.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

www.etelecarecareers.com

eTelecare Global Solutions Inc.

2nd Floor Annex@Shaw Bldg Shaw Blvd. Mandaluyong 1000

ePLDT, Inc.

Project Coordinator

RESPONSIBILITIES:

• Manage and monitor incoming/existing projects for Vitro Data Center through coordination with internal units for facilities, network, and systems installation/activation
• Ensure customer satisfaction and excellent service through regular updates/reports
• Provide pre-sales support by identifying and defining customer requirements relative to the customer’s goals and technical requirements

REQUIREMENTS:

• Must be a graduate of 4-year course in information technology or in engineering
• With at least 2 years works experience in IT project management
• Knowledge in systems and network operations
• Excellent customer service orientation
• Excellent oral and written English communication skills

ePLDT, Inc.
5/F Locsin Building, Makati Avenue corner Ayala Avenue Makati City
Tel # 893-6618

http://www.epldt.com