Customer Service Representatives – DAY SHIFT
(National Capital Reg – Ortigas Center, Pasig City) 

Requirements:

Call Center experience in an international account is a must
Experience in a telecommunications (mobile) account is an advantage
Must have completed at least 2 years in college
Excellent written and verbal English communication skills
Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
Experience in sales or upselling is an advantage
Applicants should be Filipino citizens or hold relevant residence status.

ONLY SHORT LISTED APPLICANTS WILL BE INTERVIEWED.

Orchid Cybertech Services, Inc.

21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig

 

JP Morgan Chase Bank, N.A.

Service Desk Agent
(National Capital Reg – Makati City)

 Responsibilities:

The Solution 1 Support Center is committed to assisting Mortgage branch and site users with our various applications by answering difficult application and hardware questions and improving the user’s experience. Agents play a critical role by providing users with one-on-one phone interaction that directly impacts the firm’s ability to service external customers. The job responsibilities of a Support Center Agent include: responding to user questions regarding applications and hardware, resolving user problems, escalating issues that can not be resolved immediately and documenting all phone interactions.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Science & Technology or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Makati City.

Applicants should be Filipino citizens or hold relevant residence status.

Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

Full-Time positions available.

Ability to quickly learn difficult mortgage concepts, complex application user interfaces and computer hardware/networking/operating systems.

Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.

Ability to deal with upset clients, showing patience, empathy and understanding.

Ability to confidently handle situations quickly and independently.

Ability to train, mentor and assist co-workers on all aspects of serving clients.

Assist non-technical client base with technical issues through telephone support, voicemails, and additional manners i.e. emails, online chat, or Sametime.

Evaluate customer’s concerns and work their issue through to an agreed upon

Application Instructions

To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through

www.chase.com/careers

JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City -.
Website: http://www.jpmorgan.com

Advertised on 15-6-08 | Application deadline on 13-8-08

John Clements Consultants, Inc.

URGENT!!! Call Center Agents (high salary w/ benefits) code: Vanessa
(National Capital Reg – Makati, Eastwood, Mandaluyong, and Pasig City)

REQUIREMENTS:

• Candidate should have finished / completed at least three (3) years in college
• CALLCENTER EXPERIENCE is preferred but not required
• Average to Above Average English communication skills
• Candidates must be willing to work in Mandaluyong, Pasig, Makati and Eastwood area
• Applicants must be willing to work on shifting schedules
• Candidates should be Filipino citizens or hold relevant residence status.
• Fresh graduates are encouraged to apply
• Only Full-Time positions available

Interested candidates please send resume to vanessa.cabrera@johnclements.com or text / call 09278362316 for interview schedules.

Interested applicants may also apply personally (walk-in) on weekdays anytime between 9am to 3pm and they will be processed immediately. Bring a resume and look for VANESSA CABRERA.

Please refer to the address indicated below:

John Clements Consultants, Inc.
Recruitment Center, Basement 1 LKG Tower 6801 Ayala Avenue Makati City
Contact Nos.: 8841227 loc 16 / 8841167 / 09278362316
Person to Look for: VANESSA CABRERA

Exciting careers, competitive salary and benefits package with allowances and incentives await successful candidates!