Call Center Agent

Customer Service Associates
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

• Must have finished at least two (2) years in college or possess a vocational/short course certificate.
• Excellent English communication skills.
• Good problem solving and decision making skills.
• Applicants should be Filipino citizens or hold relevant residence status.
• Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

LIBIS
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City) 

Requirements:

Call Center experience in an international account is a must
Experience in a telecommunications (mobile) account is an advantage
Must have completed at least 2 years in college
Excellent written and verbal English communication skills
Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
Experience in sales or upselling is an advantage
Applicants should be Filipino citizens or hold relevant residence status.

ONLY SHORT LISTED APPLICANTS WILL BE INTERVIEWED.

Orchid Cybertech Services, Inc.

21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig

 

JP Morgan Chase Bank, N.A.

Service Desk Agent
(National Capital Reg - Makati City)

 Responsibilities:

The Solution 1 Support Center is committed to assisting Mortgage branch and site users with our various applications by answering difficult application and hardware questions and improving the user’s experience. Agents play a critical role by providing users with one-on-one phone interaction that directly impacts the firm’s ability to service external customers. The job responsibilities of a Support Center Agent include: responding to user questions regarding applications and hardware, resolving user problems, escalating issues that can not be resolved immediately and documenting all phone interactions.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Science & Technology or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Makati City.

Applicants should be Filipino citizens or hold relevant residence status.

Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

Full-Time positions available.

Ability to quickly learn difficult mortgage concepts, complex application user interfaces and computer hardware/networking/operating systems.

Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.

Ability to deal with upset clients, showing patience, empathy and understanding.

Ability to confidently handle situations quickly and independently.

Ability to train, mentor and assist co-workers on all aspects of serving clients.

Assist non-technical client base with technical issues through telephone support, voicemails, and additional manners i.e. emails, online chat, or Sametime.

Evaluate customer’s concerns and work their issue through to an agreed upon

Application Instructions

To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through

www.chase.com/careers

JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City -.
Website: http://www.jpmorgan.com